Respond Code of Conduct

The Respond community works because our members agree to our Code of Conduct. At its most basic level, the Code of Conduct requires all members to respect the time and expertise of others. Merchants, consumers, and even Respond have responsibilities that are clearly stated and understood.


We commit to respecting each merchant's time and expertise by being straightforward about our buying intentions and responding in a timely manner to legitimate communications from Respond merchants.


We commit to providing a timely and professional response to member requests and providing outstanding service to Respond members.


To ensure that Respond remains a positive experience for all members, we commit to removing any merchant that repeatedly violates the merchant Code of Conduct.